At iFixOmaha, we’re all about saving people time and money on a broad range of repair. No matter what part of town you live in, there’s an iFixOmaha near you. Sometimes driving to one of our repair centers isn’t an option and in a repair emergency, our On-The-Spot service can save the day.
Recently, we received a pleasant note from Cheryl, an On-The-Spot customer, whom we helped at the University of Nebraska Medical Center.
Cheryl’s 13-year old son was diagnosed with a rare form of cancer and needed a unique surgery, despite facing numerous difficulties in the process. As Cheryl was running into the hospital to meet her son and his team of doctors before they headed into surgery, she dropped her iPhone on the cement in the parking garage.
Cheryl recalled seeing the iFixOmaha location on Cass Street and called to explain the situation. With our On-The-Spot Repair service, technician Mason arrived at the hospital within 30 minutes to replace the screen on Cheryl’s phone. Mason fixed the phone quickly, and Cheryl was able to meet her son before his surgery with 10 minutes to spare.
“My son is well known in the hospital due to the number and complexity of his surgery. He also is known for his singing during pre-op to get his surgeons and surgical teams dancing and ready to do their difficult jobs in the OR. Without my phone, I would not have been able to film him that day,” Cheryl said. “Your company literally saved our day. For a mom that spends a lot of time in tears at the hospital, your team brought a smile and joy to an otherwise difficult day.”
Cheryl, we are so glad we were able to help you in the midst of a stressful situation by fixing your broken phone. We will be cheering on your son and your family as your son endures the battle against cancer.
Give us a call at (844) iFO-ToGo to learn more about our On-The-Spot Repair service.
Cheryl's note in full:
"I wanted to pass along a personal note of thanks to your company and to Mason. My 13-year-old son has been in the hospital almost exclusively since late March 2017. He has a rare form of cancer and needed surgery at UNMC. We have experienced numerous difficulties due to the nature of his unique surgery. I had left the hospital for a brief moment on Thursday, July 13th. I was returning to the hospital to try to meet my son and his team of doctors as they needed to head into yet another surgery. As I was running through the parking garage, my iPhone went flying. I had a screen protector on it, but the phone fell face down on the cement, destroying the screen protector and the phone screen. The phone was completely unusable due to glass shards and I knew I was going to need a phone to keep in touch with friends and family across the nation. Except now I had a broken phone that did me no good.
I recalled seeing your store on Cass Street a few weeks ago. I called and explained my situation. I was told that your employee, Mason, would come to me. What is amazing response to a hysterical mom! Mason arrived within probably 20-30 minutes and called me when he arrived so I could come down to meet him. Mason was extremely professional and polite. He fixed my phone very quickly and I was able to make it back to pre-op with maybe 10 minutes to spare.
My son is well known in the hospital due to the number and complexity of his surgery. He also is known for his singing during pre-op to get his surgeons and surgical teams dancing and ready to do their difficult jobs in the OR. Without my phone, I would not have been able to film him that day.
Your company, and Mason specifically, literally saved our day. For a mom that spends a lot of time in tears at the hospital, your team brought a smile and joy to an otherwise difficult day. The surgeons were shocked to see me back in pre-op and were blown away that your company takes such good care of customers like me. A million thanks to you and Mason for a job well done."